REPORTING A LOST OR STOLEN CARD

What Happens if Your Card Is Lost, Stolen or Has Fraud?


Contact the bank immediately to report a lost, stolen or compromised card. You can call 940-665-1711 or 833-372-2265 (833-FSB-BANK) and you will be directed for assistance in cancelling your card. You will be prompted for information to verify your identity, which may include the following:

  • Card Number
  • Cardholder Tax ID Number
  • FSB Checking Account Number
  • FSB ABA Routing Number - 111901467

Activating a New Card
To activate a new or replacement card, call 800-631-3197 (International 206-682-2462). When you call, please have your debit card and your Social Security Number (personal cards) or the Federal Tax ID (business cards/not Sole Proprietor) available in order to verify your identity.

Selecting or Updating a Card PIN
To select a PIN for a new card or to change your PIN on an existing card, call 800-631-3197 (International 206-682-2462). When you call, please have your debit card and your Social Security Number (personal cards) or the Federal Tax ID (business cards/not Sole Proprietor) available in order to verify your identity.